Truly-Natural Home Scenting

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Frequently Asked Questions

SHIPPING

 

How long after ordering will I receive my product?

Orders are processed within 1-2 days excluding Sundays. A tracking # will be provided when the order is ready for delivery. Shipping can take between 2-5 days within the US.

Can I make changes to my order?

Yes! Use our contact form or email us at support@omau.com. Provide your order # and any changes you wish to make. We will update your order on our end.

Where do you ship from?

We ship all orders from our fulfillment warehouse in Phoenix, AZ.

 

RETURNS

What is your returns policy?

Try it for 60 days. In the unlikely event that you want to return it, we will provide a return label and a full refund - no questions asked. 

I received the package, but it is damaged - what happens now?

Please take a picture of the damage and contact us at support@omau.com. Depending on the damage, we will ship you out a replacement cover/piece or a full brand-new unit

Do your diffusers come with a warranty?

Yes. A two-year manufacture warranty comes with all diffusers.

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WATERLESS DIFFUSER

Is it real glass?

Yes, the oil reservoir is real glass. No plastic or artificial materials come in contact with your oils.

How to clean your glass reservoir?

Regular clean up – Once weekly:

  1. Remove glass cap.
  2. Pour some alcohol in the glass reservoir just below the micro tubes. Do not over fill.
  3. Switch on for about 5 to 10 minutes.
  4. Empty out content and let it dry before filling with 100% pure essential oils.

Full clean up – Once a month:

  1. Prepare an external container or bowl filled with hot water and gentle detergent.
  2. Remove glass cap and carefully remove the glass reservoir.
  3. Place glass reservoir and glass cap in the bowl and container for about 1 hour.
  4. Remove both pieces and carefully with clean water and let it dry before using again.

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80ML & 200ML DIFFUSER

Is it real glass?

Yes, the cover dome and reservoir are real glass. No plastic or artificial materials come in contact with your oils.

How to clean your glass reservoir?

Regular clean up – Twice a month:

  1. Unplug your diffuser and take the glass dome cover off. Empty out any water that is left in the diffuser.
  2. Fill the glass water reservoir up halfway and add one teaspoon of white vinegar.
  3. Run the diffuser for 30-45 minutes. This mixture will clear out any leftover residue.
  4. Pour the water content our and use a cloth to wipe the inside of glass reservoir.
  5. Let the diffuser fully dry before use.

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ESSENTIAL OILS

Are your essential oils 100% pure and natural?

Yes, our oils are without additives and do not contain any carrier or diluted external oils, chemical fragrances or mixed with any synthetic components.

Do you have a certificate or analysis for your oils?

Yes, each oil we offer carries an analysis report to certify the batches that are produced from the natural ingredients they are pressed or distilled from.

Where do you source your oils?

We source our oils from different counties around the world. We evaluate their quality and unsure we are getting the purity we strive for from the best regions that produce them. From Australia, India to France, we choose highest quality oils for you.